macan138 FAQ

Account opening on macan138 follows four steps. First, enter your username, email, mobile number, and password on the registration form. Second, verify your email address via the link we send you. Third, submit your KYC documents — a valid ID (national ID card or passport) and a selfie holding your ID. Our team reviews these documents and responds within hours. Fourth, choose your first deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking, local payment, online payment, or e-wallet virtual account — and fund your account. Once your deposit is confirmed, your account is fully active and you can access all macan138 games.

If you forget your macan138 password, use the "Forgot your password?" link on the login page. Enter your username or email address. We send a password-reset link to your registered email. Click that link, enter your new password (at least 8 characters, mixing letters and numbers), and confirm it. Your password resets immediately. Log in with your new password. If you cannot access the email address registered to your account, contact our support team via live chat or email. We verify your identity and help restore access to your account within one business day.

Yes. We support deposits and withdrawals via virtual accounts at all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. When you choose a bank transfer, we generate a unique virtual account number for your account. You transfer funds from your personal bank account to that number, and the deposit appears in your macan138 balance within the standard banking window (typically same-day or next-day, depending on your bank and the time of transfer). Withdrawals to your registered bank account follow the same process in reverse. We do not charge a fee for bank transfers; your own bank may assess a standard transfer fee per its pricing.

Deposit ranges vary by payment method. E-wallets like mobile banking, local payment, online payment, e-wallet, and mobile banking typically support deposits from our welcome offer onwards, with standard e-wallet limits. local payment payments follow the same range. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) have no set minimum but are subject to your own bank's transfer limits. We do not impose a maximum deposit; your limit is set by your payment provider. If you have questions about a specific payment method's limits, contact our support team or check the payment-method details during the deposit process on macan138.

We collect and secure your personal data — name, email, mobile number, ID documents, and payment information — to verify your account (KYC), process deposits and withdrawals, and comply with applicable law. Your data is encrypted and stored on secure servers. We do not sell or share your data with third parties except where required by law or for fraud prevention. We retain your account data for as long as your account is active, plus a retention period for regulatory compliance. You can review, update, or request deletion of your personal data by contacting our support team. For full details, refer to our privacy policy

macan138 offers four main game categories. Football betting covers pre-match and live markets on Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and international matches. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other games broadcast from multi-camera studios with live dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and tournament matches. Each category is accessible on the macan138 app or browser. New games and markets are added regularly.

If you have a promotion code, enter it during account registration or in the Promotions section of your macan138 account. During registration, look for a "Promo Code" field and enter the code before you confirm your account. After registration, you can also enter codes in the Promotions or Bonuses page (accessible from the main menu on the app or website). codes are case-sensitive; enter them exactly as provided. If a code does not work, verify the code is still valid and that you meet any eligibility requirements. Contact our support team if you have questions about a specific promotion or code.

Our macan138 support team responds to live chat messages and emails within one business day. Live chat is faster during business hours; for queries outside business hours, expect a response the following business day. If your query is urgent (for example, account access issues or payment problems), mention that in your message so our team prioritizes your case. You can reach us via live chat in the app, email, or the contact form on our website. We support English and Indonesian. For account verification or KYC document review, processing typically takes a few hours to one business day from submission.