macan138 Privacy Policy

This page describes what we collect when you use macan138 and how we keep that data protected. We collect personal information only when you create an account, deposit funds, or request a withdrawal — never more than necessary to deliver our service securely.

We at macan138 handle your data with the principle of data minimization: we ask for your name, date of birth, email, and phone number during registration; your ID document during KYC verification; and your payment details only when you deposit or withdraw. We do not sell or share your information with third parties except where required by law or where necessary to process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet).

Our servers may be located outside your jurisdiction, but we maintain encryption and access controls to protect your information. This policy explains what we do, your rights, and how to contact us if you have questions about your data.

What Data We Collect on macan138

Account Registration Data

When you open a macan138 account, we collect your email address, password, full name, date of birth, phone number, and country of residence. We use this information to create your account, verify your age and identity, and communicate with you about your account status — for example, when you request a password reset or when we need to confirm KYC documentation.

Identity Verification (KYC) Documents

We require a copy of your valid ID (passport, national ID card, or driver's license) and a selfie holding that ID. We store these documents securely to comply with anti-money-laundering regulations and to prevent fraud. We do not use your ID image for any purpose other than verification. Once we approve your account, you may request that we delete your ID images from our servers — we retain them only as long as required by law.

Payment Information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, we do not store your full payment credentials. Instead, we receive a confirmation from your payment provider that the transaction succeeded. We record the amount, date, and payment method in your account transaction history. This history is visible to you in your account and is retained for your reference and for compliance purposes.

Account Activity and Betting Data

We record all bets you place, games you play, and account balance changes. This data stays within your macan138 account and is used only to settle wagers, process payouts, and generate your account statement. We do not sell this data to advertisers or data brokers. We may share aggregated and anonymized gameplay statistics with our compliance team to detect fraud or unusual account behaviour.

Mobile App and Browser Data

If you use our Android APK app, we may collect information about your device model and operating system to ensure the app runs smoothly. If you enable push notifications, we send you alerts about new games, tournaments, or withdrawal confirmations. These notifications are optional — you control them in your app settings. We do not collect your location data, contact list, or any other information from your phone without explicit permission.

How We Use and Protect Your Data

Data Processing and Third Parties

We use your data to operate macan138 — to process deposits and withdrawals, settle wagers, and respond to your support requests. We share your information with payment processors (e.g., DANA, e-wallet, mobile banking, local payment, online payment, and our bank partners) only to complete transactions you initiate. We may share anonymized data with our fraud-detection service to protect all macan138 users. We do not share your personal information with marketers, advertisers, or data brokers under any circumstances.

Data Security and Storage

We encrypt your password using industry-standard hashing, so even our staff cannot see it. Your email, phone number, and account details are encrypted in transit and at rest. Our servers may be located outside your jurisdiction — for example, in regions that host international gaming platforms — but we maintain the same encryption and access controls regardless of server location. We limit staff access to personal data to those who need it to process your requests (support team, compliance team, payment processors).

Data Retention and Deletion

We retain your account data for as long as your account is active and for a minimum of seven years after closure to comply with financial regulations. Your ID documents are retained only as long as required by law — typically three to five years. If you request account closure, we will delete your personal data within thirty days, except for transaction records, which we retain for regulatory purposes. You can request deletion of specific data at any time by contacting our support team.

Your Rights Regarding Your Data on macan138

You have the right to request access to all data we hold about you. You can download your account statement, transaction history, and profile information directly from your macan138 account. You have the right to request corrections if information is inaccurate. You have the right to request deletion of your account and personal data (subject to legal retention periods). To exercise any of these rights, contact our support team via live chat in the app or email — we respond within one business day.

Cookies and Tracking

We use cookies only for essential functions: to keep you logged in and to remember your language preference (English or Indonesian). We do not use tracking cookies to monitor your behaviour across websites. Third-party analytics services (such as server logs) record basic information like your IP address and browser type — this is standard practice to diagnose technical issues — but we do not use this data to profile you. You can disable cookies in your browser settings; this will not prevent you from using macan138, but you may need to log in more frequently.

Policy Updates and Contact

We may update this privacy policy periodically to reflect changes in our service or legal requirements. We will notify you of material changes via email or a notice in your account. We encourage you to review this policy regularly. If you have questions about how we handle your data, or if you believe your information has been misused, contact our support team. We are available via live chat during business hours in English and Indonesian. You can also reach us by email — we aim to respond within one business day. If you believe macan138 is operating in violation of your regional data protection laws, you have the right to contact your local data protection authority.

Our commitment at macan138 is to collect only what we need, protect it securely, and respect your rights. Your privacy is fundamental to the trust you place in our platform — we do not take that lightly.